SPA Academy for 5 star Service Excellence

TO EXCEED YOUR GUESTS EXPECTATIONS

Spa Excellence Courses

Leadership Development Trainings

Hotel Service Development Packages

SPA EXCELLENCE COURSES

Spa theoretical trainings
Massages and body treatments – practical studies  (for masseurs only)
Cosmetic training programs (for beauticians only)
Rsc selected training packages (for specific areas)
Professional workshops
Physiotherapy trainings
Ayurveda packages
Hamam rituals

selected spa training programs

Our company has very high requirements in spa culture, setting standards while leading outstanding spa services.

 

We have some selected training programs but we understand our customers needs therefore we would be happy to tailor all of our programs to your company requirement. We are very flexible and we offer our training services in a very competitive price worldwide.

RSC Spa Service Excellence - Workshop

Designed to help your hotel employees to improve their communication skills. The workshop takes 1 or 2 days, should be agreed and planed minimum 3 weeks ahead.

General spa etiquette & service behavior
Soft Skill Development
Communiacation Skills

The importance of first impressions

The superiority of body language to spoken words

History of wellness

I can’t hear you!  –  training to increase active-attention and intuitive ability

How empathy works? Understanding the feelings of others

Spa treatments and protocols & the perfect Spa atmosphere

RSC Hotel SPA Therapist

8 different types of massages + 1 day theoretical lecture day in one price!

Our intensive 50 hours training program includes fine techniques meeting the requirement for up to 5 stars plus hotels and resorts:

THEORETICAL LECTURES:

  • What about wellness? What about Spa?
  • WOW effect, how to build it to my service?
  • How about service excellence?
  • Treatment protocol in 5 star standards

PRACTICAL SKILLS:

  1. 5 stars service level Swedish massage techniques
  2. Organic Aromatherapy massage
  3. Deep Tissue with Bamboo and Cupping
  4. La Stone therapy (Indian Lava stone massage)
  5. Peeling techniques (sea salt, brown sugar, rice, coffee, other spices)
  6. Wraps
  7. Mud treatments (clay, mud, seaweed)
RSC International SPA Therapist

5 different types of massages + 1 day theoretical lecture days in one price!

Our intensive 50 hours training program includes fine techniques meeting the requirement for up to 5 stars plus hotels and resorts:

THEORETICAL LECTURES:

  • How about service excellence?
  • Proactivity
  • The importance of communication and bodylanguage in guest related service
  • Soft skill development
  • Hotel and onboard operation, international expectations

PRACTICAL SKILLS:

  1. Combination of Eastern and Western techniques (with stretching)
  2. Cellulite, firming and contouring massage techniques
  3. Hamam SPA treatments (Turkish rituals)
  4. Ayurveda Spa therapies (Abhyanga, Shiroabhyanga)
  5. Face massage
RSC Spa receptionist training

Our intensive program takes 2 days, and includes all information for up to 5 stars plus hotels and resorts services requires:

General spa etiquette
Spa-service behavior
Soft Skill development
History of wellness / What Spa is?
Aromatherapy and active substances
Customer service
Spa treatments, protocols, requirements

RSC Luxury SPA Specifics

Our intensive 50 hours program for professional therapist takes 5 days, and includes online lecture and frontal education of the following techniques:

Hot Shell massage therapy
Gold body rituals (peeling, massage, facial)
Bamboo massage
Hot stone massage therapy
Ayurveda Abhyanga and Shiroabhyanga massages

RSC Ayurvedic SPA Therapist

Our intensive 40 hours training program for professional therapist (up to 8 personal) takes 4 days, and includes online ayurvedic lecture and frontal education of the following techniques:

Abhyanga,

Shirodhara,

Udvartana,

Shiroabhyanga,

Pinda

RSC Hamam SPA Therapist

Our intensive 30 hours program for professional therapist takes 3 days, and includes online lecture and frontal education of the following techniques:

Moroccan rituals,

Traditional Turkish Bath,

Turkish body wash rituals

RSC SPA Body treatments

Our intensive program for professional therapist takes 2 days, and includes online lecture and frontal education of the following techniques:

Peeling techniques,

Wraps and Mud treatments,

Body contour,

Anti cellulite

(by using gold, sea salt, brown sugar, honey, mud, clay, rice, chocolate, seaweed and cosmetics)

RSC Thermal Bath Basics

2 – 5 days 10 hour lessons per day (10×45 minutes) for certificated therapist only!

By this unique training program we uplift your spa staff techniques and soft skills to exceed your guest expectations.

We can provide selected or tailored training program services as well.

Please inquire about our trainings

TAILOR-MADE SPA TRAINING SERVICE

We are able to organize a time based program, where you can pick those individual practical and theoretical skills you would like your spa staff to be trained for.

 

Have a look at our training packages!

Corporate rates

(Calculated per training not per participant)

Therapist training 5 days 4.900 EUR

Therapist training 4 days 3.900 EUR

Therapist training 3 days 2.900 EUR

Therapist training 2 days 1.900 EUR

practical trainings

Holistic Swedish massage

Aromatherapy massage

Deep Tissue massage

Bamboo massage

Cupping therapy

Neck and Shoulder therapy

Prenatal massage

La Stone therapy

Back relief massage

Hamam SPA treatments

(Moroccan / Turkish rituals)

Ayurveda Spa therapies

(Abhyanga, Shirodhara, Udvartana, Shiroabhyanga, Pinda, Facial)

Gold spa rituals

(gold peeling, massage, facial)

Honey massage

Anti cellulite – Body contour

Combination of massage techniques

Peeling techniques

Wraps and Mud treatments

(sea salt, brown sugar, honey, mud, clay, rice, cosmetics)

Refreshing feet massage

Jet-leg treatment

Face shiatsu

Face massage

Theoretical lectures

Spa-service behavior

Soft Skill development

Service Management – WOW effect – Proactive  mind

What about wellness industry?

Spa Business Categories

Spa Business Planning

5 stars customer service

Spa treatments and protocols

Creating the perfect Spa atmosphere

History of wellness – What about Spa?

How to select your perfect spa staff

ONBOARD SPA PROFESSIONALS

Yacht SPA Personal Basic

This 30 hours program does not require any qualification. Our intensive and exclusive program for yacht personal / steward (up to 6 personal) takes 3 days, and includes fine techniques meeting the service requirement for up to 5 stars plus hotels and resorts:

Theoretical lecture: introducing spa and wellness

Peeling techniques (sea salt, brown sugar, rice powder, cosmetics)
Wraps and Mud treatments (honey, mud, clay, coffee, chocolate, gold, seaweed or any other cosmetics)
Refreshing feet massage and Jet-leg treatment
Head massage and Hand massage

RSC On-board SPA Therapist PRO

Training and Work Opportunities!

Are you a Beautician? Why not to be an onboard spa therapist?

Are you passionate about wellness, and you ready to work on-board a ship? Let Us help you!

We have the latest job vacancies available.

Our intensive 50 hours exclusive program for professional beauticians takes 5 days. We support our participants with spa and wellness spacialized German and English language program. This program includes fine techniques meeting the requirement for up to 4 stars plus yachts and cruise liners.

THEORETICAL LECTURES:
  • What about wellness? What about Spa?
  • WOW effect, how to build it to my service?
  • How about service excellence?
  • Proactivity
  • The importance of communication and bodylanguage in guest service
  • Treatment protocoll in 5 star standards
  • Soft skill development
  • Hotel and onboard operation, international expectations

PRACTICAL SKILLS FOR BEUTICIANS ONLY

Exclusive Swedish massage techniques
La Stone therapy (Indian Lava stone massage)

SPA Service Excellence - Workshop

Our Communications Workshop is designed to help your hotel spa employees to improve their communication skills. The workshop takes 1 or 2 days, should be agreed and planed minimum 3 weeks ahead.

General spa etiquette & service behavior

Soft Skill Development

Communiacation Skills

The importance of first impressions

The superiority of body language to spoken words

History of wellness

I can’t hear you!  –  training to increase active-attention and intuitive ability

How empathy works? Understanding the feelings of others

Spa treatments and protocols & the perfect Spa atmosphere

Leadership Development Trainings

  • Business Management Theory
  • Leadership Theory
  • Customer Service Development
  • Importance of HR selection process
  • Spa Business Planning
  • Spa Management
  • Sales and Communication
  • Ultimate Customer Service
  • Wellness Industry
  • Workplace Stress Management

FOR YOUR FRONT OFFICE (2 x 4 hours)

  • Communication in the service industry
  • 5 star service expectations
  • Proactivity – proactive thinking
  • Progressive company
  • Communication with International
  • Guests
  • The importance of Body language
  • Etiquette
  • WOW factor in Customer Service
  • Tips for More Effective Communication with Customers

 

  • History of Modern Wellness
  • Wellness Movement
  • The size of Wellness Industry
  • Spa Guide – Different Types of Spas
  • Introducing Spa Services
  • Guest Expectations
  • Handling customer complaints

FOR YOUR WAITERS (2 x 4 hours)

  • Communication in the service industry
  • 5 star service expectations
  • Proactivity – proactive thinking
  • Progressive company
  • Healthy eating guidelines
  • Communication with international Guests
  • The importance of Body language
    Service Etiquette

 

  • Reform Nutrition – in your Restaurant Menu
  • Healthy eating guidelines
  • Healthy lifestyle guidelines
  • Diseases and nutrition
  • Different Diets (for diabetics, cardiovascular diseases, cancer, paleo, other diets)

FOR YOUR CHEFS (4 / 2 hours)

  • Reform Nutrition
  • Healthy eating guidelines
  • Healthy lifestyle guidelines
  • Diseases and nutrition
  • Basic ingredients & easy kitchen technology according to different diets
    (diabetics, cardiovascular diseases, diet for cancer, paleo, other diets)

Wellness Workshop (4 hours)

History of Modern Wellness
Wellness Movement
The size of Wellness Industry
Spa Guide – Different Types of Spas
Introducing Spa Services
Spa Trends around the World
Hotel Spa or Spa in a Hotel?

Holistic medicine. (4 hours)

The meaning of “holistic medicine”
Definition of health
Natural medicine
Traditional Chinese Medicine
Ayurveda
Physiotherapy
Homeopathy
Tibetan therapies

Ultimate Customer Service (4 / 2 hours)

What is softskill?
Proactive support
Shift from reactive to proactive
Being proactive improves your time management
Guest complaints and solutions

RSC Communication Workshop (6 hours)

Basics of communication
Personal appearance and the importance of body language
Corporate communication, first impression, guest area and image
International communication, international guest and complaint handling
Departments and hierarchy (rules, behavioral culture)
The Importance of Identifying with your Company’s Brand Values.

RSC Service Development Workshop (4 hours)

Wellness Industry
WOW factor in Service Development
The importance of your Product Knowledge
Up and cross selling techniques
Why a Company needs Standardization?
What does your guest really looking for?

Nutrition (4 hours)

The meaning of “holistic medicine”
Definition of health
Natural medicine
Traditional Chinese Medicine
Ayurveda
Physiotherapy
Homeopathy
Tibetan therapies

Manage Workplace Stress (4 hours)

Workplace stress is a serious subject
How to De-Stress Your Body
How to De-Stress Your Mind
Stress Management Methods
Breathing Exercises
How to boost your immune system

Spa receptionist

General spa etiquette
Spa-service behavior
Soft Skill development
History of wellness / What Spa is?
Aromatherapy and active substances
Customer service
Spa treatments, protocols, requirements