SPA Academy for 5 star Service Excellence

TO EXCEED YOUR GUESTS EXPECTATIONS

2008 óta folyamatosan hotel szemléletű egyedi spa és szolgáltatásfejlesztési tréningeket tartunk prémium minősítésű nemzetközi és hazai hotelek, spa-k és luxus jachtok számára. Több mint 30 éves 5 csillag besorolás szerinti szállodai tapasztalat alapján orvosokkal és neves szakemberek bevonásával alakítottuk ki a professzionális szakmai és kompetencia fejlesztő tréningeket. Cégünk az elmúlt 12 éveben új vagy átalakítás alatt álló létesítmények számára állította össze az egyedi képzéseket nemzetközi területen, azonban felmerült az igény a már meglévő létesítmények fejlesztésére is. Szeretjük teljességében megérteni partnereink igényeit, ezért  2020-tól nyílt tréningeket is szervezünk, melyeket jelentősen kedvezőbb áron kínálunk. Így lehetőségük van akár 1-1 főt csatlakoztatni a budapesti Spa Akadémiánkba.

in-house training programs

Guaranteed guest satisfaction increase ✔️

Nearly 20 years of spa operating and consulting experience ✔️

With the involvement of doctors, trainers and professionals ✔️

To improve your service quality ✔️

 

SELECT YOUR NEED

Our trainers can be set up on demand, our trainers go at your home.

leadership development
Business Management Theory
Leadership Theory
Customer Service Development
Importance of HR selection process
Spa Business Planning
Spa Management
Sales and Communication
Ultimate Customer Service
Wellness Industry
Workplace Stress Management
practical trainings

Holistic Swedish massage
Aromatherapy massage
Deep Tissue massage
Cupping therapy
Neck and Shoulder therapy
Prenatal massage
La Stone therapy
Back relief massage
Hamam SPA treatments
Ayurveda Spa therapies
Gold spa rituals
Anti cellulite – Body contour
Peeling techniques
Wraps and Mud treatments
Refreshing feet massage
Jet-leg treatment
Face shiatsu
Face massage

Theoretical lectures

10 ways to improve your guest experience
Soft Skills development
WOW effect in business success
Importance of body language
First impression
Service development, sales and spa reception
Modern wellness – dimensions
How about spa? Business models
Business planning to strategy 
How to build a 5 star customer service
Spa service protocol
Create the perfect spa atmosphere
A TOP 10 customer spa expectations
Tactics of Selling Expensive Products
Communication development 

open Trainings

Budapest based training packages. 

Due to the situation caused by the COVID-19 virus, our trainings are also available online.

RSC Spa Service Excellence - Workshop

Designed to help your hotel employees to improve their communication skills. The workshop takes 1 or 2 days, should be agreed and planed minimum 3 weeks ahead.

General spa etiquette & service behavior
Soft Skill Development
Communiacation Skills

The importance of first impressions

The superiority of body language to spoken words

History of wellness

I can’t hear you!  –  training to increase active-attention and intuitive ability

How empathy works? Understanding the feelings of others

Spa treatments and protocols & the perfect Spa atmosphere

RSC Spa receptionist training

Our intensive program takes 2 days, and includes all information for up to 5 stars plus hotels and resorts services requires:

General spa etiquette
Spa-service behavior
Soft Skill development
History of wellness / What Spa is?
Aromatherapy and active substances
Customer service
Spa treatments, protocols, requirements

RSC Hotel SPA Therapist

8 different types of massages + 1 day theoretical lecture day in one price!

Our intensive 50 hours training program includes fine techniques meeting the requirement for up to 5 stars plus hotels and resorts:

THEORETICAL LECTURES:

  • What about wellness? What about Spa?
  • WOW effect, how to build it to my service?
  • How about service excellence?
  • Treatment protocol in 5 star standards

PRACTICAL SKILLS:

  1. 5 stars service level Swedish massage techniques
  2. Organic Aromatherapy massage
  3. Deep Tissue with Bamboo and Cupping
  4. La Stone therapy (Indian Lava stone massage)
  5. Peeling techniques (sea salt, brown sugar, rice, coffee, other spices)
  6. Wraps
  7. Mud treatments (clay, mud, seaweed)
RSC International SPA Therapist

5 different types of massages + 1 day theoretical lecture days in one price!

Our intensive 50 hours training program includes fine techniques meeting the requirement for up to 5 stars plus hotels and resorts:

THEORETICAL LECTURES:

  • How about service excellence?
  • Proactivity
  • The importance of communication and bodylanguage in guest related service
  • Soft skill development
  • Hotel and onboard operation, international expectations

PRACTICAL SKILLS:

  1. Combination of Eastern and Western techniques (with stretching)
  2. Cellulite, firming and contouring massage techniques
  3. Hamam SPA treatments (Turkish rituals)
  4. Ayurveda Spa therapies (Abhyanga, Shiroabhyanga)
  5. Face massage
RSC Hamam SPA Therapist

Our intensive 30 hours program for professional therapist takes 3 days, and includes online lecture and frontal education of the following techniques:

Moroccan rituals,

Traditional Turkish Bath,

Turkish body wash rituals

RSC Ayurvedic SPA Therapist

Our intensive 40 hours training program for professional therapist (up to 8 personal) takes 4 days, and includes online ayurvedic lecture and frontal education of the following techniques:

Abhyanga,

Shirodhara,

Udvartana,

Shiroabhyanga,

Pinda

RSC On-Board Spa Therapist

Training and Work Opportunities! 

Are you a Beautician? Why not to be an onboard spa therapist?

Are you passionate about wellness, and you ready to work on-board a ship? Let Us help you!  We have the latest job vacancies available. Our intensive 50 hours exclusive program for professional beauticians takes 5 days. We support our participants with spa and wellness spacialized German and English language program. This program includes fine techniques meeting the requirement for up to 4 stars plus yachts and cruise liners.

THEORETICAL LECTURES:

  • What about wellness? What about Spa?
  • WOW effect, how to build it to my service?
  • How about service excellence?
  • Proactivity
  • The importance of communication and bodylanguage in guest service
  • Treatment protocoll in 5 star standards
  • Soft skill development
  • Hotel and onboard operation, international expectations

PRACTICAL SKILLS FOR BEUTICIANS ONLY

Exclusive Swedish massage techniques
La Stone therapy  

2 – 5 days 10 hour lessons per day (10×45 minutes) for certificated therapist only!

By this unique training program we uplift your spa staff techniques and soft skills to exceed your guest expectations.

We can provide selected or tailored training program services as well.

inquire about our open trainings here

GDPR

14 + 13 =

FOR YOUR FRONT OFFICE (2 x 4 hours)

  • Communication in the service industry
  • 5 star service expectations
  • Proactivity – proactive thinking
  • Progressive company
  • Communication with International
  • Guests
  • The importance of Body language
  • Etiquette
  • WOW factor in Customer Service
  • Tips for More Effective Communication with Customers

 

  • History of Modern Wellness
  • Wellness Movement
  • The size of Wellness Industry
  • Spa Guide – Different Types of Spas
  • Introducing Spa Services
  • Guest Expectations
  • Handling customer complaints

FOR YOUR WAITERS (2 x 4 hours)

  • Communication in the service industry
  • 5 star service expectations
  • Proactivity – proactive thinking
  • Progressive company
  • Healthy eating guidelines
  • Communication with international Guests
  • The importance of Body language
    Service Etiquette

 

  • Reform Nutrition – in your Restaurant Menu
  • Healthy eating guidelines
  • Healthy lifestyle guidelines
  • Diseases and nutrition
  • Different Diets (for diabetics, cardiovascular diseases, cancer, paleo, other diets)

FOR YOUR CHEFS (4 / 2 hours)

  • Reform Nutrition
  • Healthy eating guidelines
  • Healthy lifestyle guidelines
  • Diseases and nutrition
  • Basic ingredients & easy kitchen technology according to different diets
    (diabetics, cardiovascular diseases, diet for cancer, paleo, other diets)

inquire about hotel workshops here

GDPR

10 + 3 =

Wellness

History of Modern Wellness
Wellness Movement
The size of Wellness Industry
Spa Guide – Different Types of Spas
Introducing Spa Services
Spa Trends around the World
Hotel Spa or Spa in a Hotel?

Ultimate Upgrade in Spa Sales

How about spa and wellness

Spa area and athmosphere

Spa service and equiptments

Treatment room

Importance of products knowladge

SALES -what to whom 

Handling guests, complains and bookings

Spa Recepctionist

General spa etiquette
Spa-service behavior
Soft Skill development
History of wellness / What Spa is?
Aromatherapy and active substances
Customer service
Spa treatments, protocols, requirements

RSC Communication

Basics of communication
Personal appearance and the importance of body language
Corporate communication, first impression, guest area and image
International communication, international guest and complaint handling
Departments and hierarchy (rules, behavioral culture)
The Importance of Identifying with your Company’s Brand Values.

RSC Service Development

Wellness Industry
WOW factor in Service Development
The importance of your Product Knowledge
Up and cross selling techniques
Why a Company needs Standardization?
What does your guest really looking for?

inquire about Competency Trainings here

GDPR

12 + 12 =

RSC - BEAUTY BRANDING ÜZLETI WORKSHOP

Gyakorlatorientált 6 órás műhelymunka a szépségipar elkötelezett mestereinek
A folyamatosan ránk zúduló hirdetések közül nehéz kitűnni a tömegből. Kiscsoportos műhelymunka során szakértők által tudod elsajátítani az online marketing trükkjeit.

Téma:

  • A saját brand kialakításának lépései -Hogyan légy látható
  • Cél, fókusz, egyediség kialakítása – Miben vagy más?
  • Közösségi média kisokos – a hatékony online marketing lehetőségei
  • Instázz mint a celebek – instafotó műhelymunka
    (fotó készítés, grafika, kreatív szövegek, hashtag használat alapjai)
  • Arculat kialakítása – az üzleti megjelenés hatásai

Részvételi díj: 45.000.- forint

 

3 napos intenzív vállalkozásmenedzsment tréning

Részvételi díj: 115.000.- Ft

1.nap: BUSINESS

  • Hogyan működik a sikeres vállalkozás?
  • A siker mérhetősége
  • Miből finanszírozzuk álmaim projektjét?
  • A vállalkozás és a vállalkozó
  • A minőség Te magad vagy!
  • Prémium kategóriás termékek magabiztos értékesitése – trükkök és tippek

     

     

     

    2. nap: BRANDING

    • A saját brand kialakításának lépései
    • Hogyan légy látható
    • Cél, fókusz, egyediség kialakítása
    • Miben vagy más?
    • Közösségi média kisokos – a hatékony online marketing lehetőségei
    • Instázz mint a celebek – instafotó műhelymunka (fotó készítés, grafika, kreatív szövegek, hashtag használat alapjai)
    • Arculat kialakítása – az üzleti megjelenés hatásai

    3. nap: MANAGEMENT

    • A szolgáltatás egyedisége – mi az amit a vendég hazavisz?
    • 10 lépés a vendégelégedettség növeléséhez
    • Soft skilljeink
    • Az 5 csillagos szolgáltatás lépései
    • A modern wellness  – Wellness dimenziók a szolgáltatásban
    • Hogyan legyél proaktiv szolgáltató – a hatékonyság fokozása  
    • A proaktiv vendégkezelés lépései
    • Üzleti kommunikáció – az első benyomás hatása – soft skilljeink
    • WOW- faktor hatása az üzleti sikerre
    • Mi az, amire a vendéged valóban vágyik? TOP 10 

    inquire about Beauty Business Workshops here

    GDPR

    3 + 14 =